1. Information We Collect We collect information you provide when you place an order, create an account, or contact us: your name, email address, phone number, shipping address, company name, GSTIN, and order details (products, quantities, customization/artwork files). We may also collect technical information automatically, such as IP address, browser type, device type, pages visited, and cookies to improve site performance and personalise your experience.
2. How We Use Your Information We use your information to: - Process and fulfil your orders, including printing, quality checks, and delivery - Communicate order status updates and respond to support queries - Provide design proofs and share artwork revisions - Send promotional offers only if you have opted in (you can unsubscribe anytime) - Improve our website, products, and services - Comply with legal, tax, and accounting requirements (GST invoicing)
3. Payment Information All payments are processed securely through Razorpay. We do NOT store your full card number, CVV, or banking credentials on our servers. Payment data is handled by Razorpay under its PCI-DSS compliant infrastructure.
4. Information We Share We do not sell, rent, or trade your personal data. We may share limited information with: - Courier partners (Delhivery, DTDC, India Post) - only your name, phone, and delivery address, solely to deliver your order - Payment processors (Razorpay) - only what is required to complete the transaction - Authorised personnel within ASV Print Mart for order processing We never share your data for third-party marketing.
5. Data Security We take reasonable technical and organisational measures to protect your data: encrypted connections (HTTPS), restricted access controls, and secure storage on Supabase. While no method of transmission is 100% secure, we work to protect your personal information.
6. Data Retention We retain order records and invoices for as long as required for tax, legal, and warranty purposes (typically 6-8 years as required by Indian tax law). Profile and marketing data is kept until you request deletion.
7. Your Rights You may request: - Access to the personal data we hold about you - Correction of inaccurate data - Deletion of your account and personal data (subject to legal retention requirements) - Opting out of marketing communications at any time To exercise any of these rights, email OFFICE.ASVPRINTMART@GMAIL.COM or WhatsApp +91 8518002385.
8. Cookies We use essential cookies for functionality (cart, login) and analytics cookies (Google Analytics) to understand usage. You can disable cookies in your browser, though some features may not work correctly.
9. Children Privacy Our services are intended for users aged 18 and above. We do not knowingly collect data from children under 13.
10. Changes to This Policy We may update this policy from time to time. The latest version will always be posted on this page with the revision date. Continued use of our site after changes constitutes acceptance.
Last updated: July 2026