1. Our Reprint Guarantee If your order has a genuine print defect - misprint, wrong colour, poor alignment, smudging, or damage during transit - we will reprint or replace it FREE of charge.
2. How to Claim - WhatsApp photos of the defect plus your Order ID to +91 8518002385 within 7 days of delivery. - Our team reviews the claim within 24-48 hours and approves a free reprint/replacement.
3. What Is Covered - Print quality defects caused by our production process - Wrong product, size, or quantity shipped by us - Damage sustained in transit
4. What Is NOT Covered - Errors in the design or artwork provided by the customer (typos, wrong content, low-resolution files) - Issues arising after customer approval of the digital proof - Colour variations caused by the customer's screen/display calibration - Natural wear and tear
5. Refunds - Where a reprint is not possible, a refund may be issued. - Refunds are processed within 5-7 business days to the original payment method (Razorpay). - Cash-on-delivery orders are refunded via bank transfer after verification.
6. Cancellations - Orders can be cancelled before production begins. A full refund applies. - Once production starts, orders are generally non-refundable, though we may offer a store credit at our discretion.
7. Disputes If you are not satisfied with the resolution, please email OFFICE.ASVPRINTMART@GMAIL.COM with your Order ID and we will escalate within one business day.
Last updated: July 2026